Frequently Asked Questions
Everything you need to know about your Singer sewing journey.
Are these sewing machines brand new or refurbished?
We offer both brand-new units and certified refurbished machines. Each listing clearly states the condition, and all refurbished models undergo a rigorous 25-point inspection to ensure they meet original factory standards.
What is your return policy for sewing machines?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the machine in its original packaging for a full refund or exchange, minus shipping costs.
Do your machines come with a manufacturer warranty?
Yes, all new Singer machines come with a limited 25-year manufacturer warranty. Certified refurbished units typically include a 90-day limited warranty covering parts and labor.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Do you offer technical support if I have trouble setting up my machine?
Absolutely. Our expert team is available via email and phone to help with threading, tension settings, and troubleshooting. We also provide links to digital manuals and video tutorials for every model we sell.
Can I purchase replacement parts and presser feet separately?
Yes, we carry a wide variety of genuine Singer accessories, including bobbins, needles, specialized presser feet, and replacement power cords to keep your machine running perfectly.